We're here to help! Reach out with any questions, feedback, or support needs. Our team is dedicated to making your experience with ShiftNote AI exceptional.
Email Support
support@shiftnoteai.comResponse Time
Pro users: Within 24 hours
Free users: Within 48 hours
Location
Based in Australia
Supporting Australian care workers
Pro Users
Priority support within 24 hours
Free Users
Standard support within 48 hours
Average response time: 12 hours
Pro users receive priority support with responses within 24 hours. Free users typically receive responses within 48 hours. Most inquiries are answered much faster!
Please include your account email, describe the issue clearly, and if reporting a bug, include steps to reproduce the problem. Screenshots are always helpful!
Absolutely! We love hearing feature requests from our users. Select "Feature Request" in the category dropdown and tell us what would make ShiftNote AI even better for you.
Yes, all communication is encrypted and secure. We handle your inquiries with the same privacy standards as our main service. Your information is never shared with third parties.
For urgent technical issues that prevent you from using ShiftNote AI, please mark your inquiry as "Technical Support" and include "URGENT" in the subject line. We'll prioritize these requests.